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Privacy Policy

This privacy policy relates to simplewasiyat.com

Simple Wasiyat, Islamic National Will Register and Simple Islamic Funeral Plans (as shown on Simple Wasiyat website) are the trading style names for Rahat Albal Group Ltd, a company registered in England and Wales under company registration number 13796963. Our registered office is 12 Station Road, Watford WD17 1EG, UK.

We are committed to protecting and respecting your privacy. This privacy policy and our terms and conditions (link) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please spend time to read and understand how we collect and use your personal data. 

For the purposes of data protection laws in the UK, the data controller is Rahat Albal Group Ltd, We are registered as a data controller with the Information Commissioner’s Office under number ZB308888.

Processing personal data

Personal data is any information which can (or could be used to) identify a living person.

The paragraphs in this section explain how and why we process your personal data, as well as the legal basis on which we carry out this processing.

When you request services from us, we will use your personal information to provide these services to you. To provide the services to you, we need certain information about you. You will not be able to use our services if you do not provide us with your personal information in this manner.

Our analysis of personal data is used to identify areas for improvement of our services, and we sometimes engage third parties to help us in carrying out this analysis. This can include recording calls to analyse and improve our services. We may analyse feedback from you which you may have provided on our website contact form, chat function or via emails. 

We will also use your personal data to give you a more tailored experience when you visit our (simplewasiyat.com) website. We may use your personal data, for example, to customize our website, making sure it displays in the most effective way for the device you are using. The third-party analytics and search engine providers that assist us in the improvement and optimization of our website may also use third party cookies to help us improve it (more information is provided below), but we will not share your personal data with them.

Your personal data may also be used to make our website more secure, to administer our website, and for internal purposes, such as troubleshooting, data analysis, testing, research, and statistical analysis.

Our legal basis in processing your data in these circumstances relates to optimising website visitor engagement, informing future content and ensuring the security of our website.

Whenever we conduct user research, we have a legitimate interest in finding out how our products and services are being used by you. The feedback we receive will be used to tailor and improve our services. Additionally, we may conduct market research to develop new products and services that incorporate input from our users' experiences.

For Simple Wasiyat  marketing purposes: Unless you have already indicated that you do not want to receive marketing communications from us, we may contact you if your recent activity suggests you may be interested in hearing from us (for example, you entered one of our promotions, used our services, or have an annual subscription with us).

By using your personal data, we can determine what services, promotions, and offers you may be interested in.

Every communication we send includes a link to unsubscribe. If you would prefer not to be contacted, you can email hello@simplewasiyat.com and clearly state you would like to be removed from our marketing list.

 

Charities may contact you if you permit them to: 

Some of our charities ask if you're okay with receiving marketing communications from them (for example, if you've been referred to our services or left a gift to the charity in your will). By providing your consent, we will send your personal information to the charity to enable them to contact you directly. If you change your mind and decide you don't want to be contacted by the charity, you should let them know (their communications should also contain an unsubscribe link).

Unless you have indicated to us that sharing your personal information with the charity for their marketing communications is not something you want us to do, you will not receive a prompt to ask for your consent to share your personal information with them. Simple Wasiyat has an agreement with the charity whereby we give them your contact information so they can reach out to you directly (unless you have suggested that we not share your personal information for this purpose).

 We will share some basic information relating to you (name, address, date of birth and contact information) to allow our charity partners to assess and improve their legacy campaigns.

In order to track and attribute referrals and campaigns from our commercial partners: Where you have been referred by one of our commercial partners, we will share some basic information relating to you with our commercial partners to track referrals. We will be using this information in addition to your communication preferences, and if you have not consented, it will not be used for marketing purposes.

Referrals and campaigns from commercial partners can be used to determine responsibility.

The information which cannot be used to identify a living individual is anonymised data. Analyses of anonymised data can be helpful for understanding trends. The personal information you provide to us will be anonymous so it can be used for press publications (e.g., to show the age range of our clients or areas in which we provide a high volume of services) and to help our charitable partners raise money through gifts in wills by assisting them with the evaluation of their marketing campaigns. Personal information is not included in anonymised data.

In the event we sell our business: We will transfer your personal data to a third party: In the event that Simple Wasiyat or substantially all of its assets are acquired by a third party, in which case the personal data held by Simle Wasiyat about its clients  will be transferred to the new owner (according to all applicable data protection laws); or when Siple Wasiyat or substantially all of its assets are sold or merged with another company, in which case you will be informed that your personal data will be shared with the prospective seller or buyer of Simple Wasiyat.

        

In every case, the legal basis on which we process your personal data in these circumstances is our legitimate interest to ensure our business can be carried on by a purchaser. Our buyer may not be able to provide you with services if you object to us using your personal data in this way.

Processing anonymised data

Data is processed and anonymously shared with charity partners so that they can raise money through will gifts. Our charity partners can use the number and size of gifts left to specific charities as well as demographic information to evaluate the effectiveness of their legacy marketing efforts while retaining your privacy.

 

We will collect and process the following data about you:

Information you provide. The information you provide us by filling in forms on our website (collectively and individually our "Website"), or contact us by phone, email or other means, helps to make our services more effective and efficient. You provide us with this information when you register on our Website, request documents and services on our Website, and report a problem with the Website. Your personal information may include your name, address, e-mail address, phone number, financial and credit card information, and any information about your assets, or information about someone's estate you are involved in. No credit card information is stored or shared with third parties.

Information we collect about you. We collect the following information about each of your visits to our Website:

  • Information about your computer, such as the Internet protocol (IP) address that connects it to the Internet, your login information, the type and version of your browser, your time zone setting, and the type and version of your browser plug-in; and

 

  • This includes full URLs of URLs accessed, how many times you clicked to get there, and how long you were there (including time), products viewed and searches performed, page response times, download errors, length of visits to certain pages, and page interaction (such as scrolling, clicking, and mouse-overs). Our customer service number will also record the phone numbers you used to contact us.

Cookies

Cookies are used by our Website to recognize you from other Website users. This allows us to provide you with a good browsing experience when you visit our Website as well as improve it. You accept our use of cookies by continuing to browse the Website.

In simplest terms, a cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer if you agree. Cookies are used by websites to manage their functionality or to perform more efficiently. They are also used to provide information to the site owners."

We use the following cookies:

Strictly necessary cookies

The purpose of these cookies is to guarantee the smooth operation of our Website. Our Website may also use cookies for the purpose of facilitating the use of secure areas, shopping carts, or e-billing services.

Cookies we use: Simple Wasiyat 

Analytical/performance cookies

These cookies allow us to identify and count the number of visitors to our Website and to see how they interact with it when using it and before they contact us. By doing so, we improve the functionality of our Website, for example, by ensuring that  It ensures that users can easily find what they are looking for.

Cookies we use: Facebook, Google and CallRail

Functionality cookies

The cookies we use for functionality

These cookies are used to recognize you when you return to our Website. In this way, we're able to personalise content for you, greet you by name, and remember your preferences (such as your preferred language or region).

Cookies we use: Zendesk, Trustpilot

Targeting cookies

Cookie targeting

 

These cookies are used to record your visit to our Website, the pages you have visited, and the links you have followed. In order to make our Website and the advertising displayed on it more relevant to your interests, we will use this information. This information can also be shared with third parties (such as the charities we work with) to enhance the relevance of advertisements displayed on other sites (such as Facebook).

Cookies we use: Optimise, Conectia, Afill, Facebook and Google

Blocking cookies is as simple as activating the setting on your browser that allows you to refuse setting all cookies or only some cookies. You may not be able to access all or parts of our Website if your browser settings block all cookies (including essential cookies).

Do Not Track

We use your 'Do Not Track' status to decide if to turn on tracking scripts such as affliates, Facebook, Google Analytics and Hotjar 

 

You can turn on 'Do Not Track' in most browsers. Click here for instructions.  Learn how to turn on 'Do Not Track' in your browser.

Making use of the information

Using our collection of information about you and the information you provide to us, we will combine the information you provide. Depending on the types of information we receive, we may use this information and the combined information for the purposes set forth above.

We share your personal data with:

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  • Our staff:  Your personal data is accessible to our staff.

  • Charities and businesses we work with: such as the charities through our wills service.

  • External parties:  Our subcontractors and professional advisors (including subcontractors and advisors).Regulatory authorities: Legal or regulatory authorities: In situations in which our actions are justified by law.

  • Potential or actual buyers of our company.

Where we store personal data

Our secure servers store all the information you provide. You are responsible for keeping your password confidential if we have given you (or if you have chosen) one to access parts of our Website. You should not disclose your password to anyone.

Period of storage

When you enter personal data on our website and do not create a will by the end of the process, so we keep your data for a period of 6 years so we can assist you with questions and feedback you may have about the services we provide.

If you use our service to complete a will, we store your data indefinitely in accordance with Article 17(3) GDPR. The purpose of this is to protect yourself against legal claims and to provide evidence if your will is ever challenged.

You may be contacted at least once every 12 months if we have used your personal information to send you marketing communications with your consent. Your personal data will be removed from our list if you tell us you no longer wish to receive such communications.

Your rights under data protection laws

Right to object

If our legitimate interests (as described above) require us to process your personal data, you have the right to object. In the case of your request to stop us from using your personal data for direct marketing, we will cease doing so unless we have compelling reasons to continue doing so. Upon your request, we will cease processing your personal data on this basis.

Right of access

You may request confirmation of whether we process your personal data, as well as various other information regarding how we use your data. In addition, you may request access to your personal data that we are processing.

Right to rectification

If we hold inaccurate personal data about you, you have the right to request that we rectify it. In addition, you have the right to have incomplete personal data we hold about you completed by submitting a supplementary statement.

Right to restriction

You are entitled to restrict our processing of your personal data in the following circumstances: you dispute the accuracy of your personal data; we are processing your personal data unlawfully, but you do not want the relevant data to be erased; we no longer need to process your personal data for the purposes agreed, but you need your personal data to establish, exercise or defend legal claims; or we are processing your data on the basis of our legitimate interests(as explained above) and you:

  • Ask us not to process your data on this basis; and

  • Request that the relevant personal data be restricted until it can be determined whether our legitimate interests are greater than yours.

 

Should your exercise of your right to restriction determine that the processing of certain personal data is to be restricted, we will then only process the personal data in accordance with your consent and also for the purpose of storing it and asserting legal claims.

Right to data portability

Personal data can be provided in structured, standard machine-readable formats and transmitted to another controller at your request.

Right to erasure

Whenever we are processing your personal data, you have the right to ask us to erase it if at least one of the following conditions applies: the processing is no longer necessary considering the purposes for which the personal data were collected or otherwise processed. If you subsequently withdraw your consent and we no longer have another legal basis for processing your personal data. Your consent is necessary for us to process your personal data. This policy outlines your right to object to the processing and our legitimate interests do not outweigh your rights. As a result, erasure is required by law. Therefore, we are required to erase the information by which we are bound.

In the event of concerns or inquiries regarding the use of your personal information, please contact hello@simplewasiyat.com and we will do our best to resolve any issue informally.

In the event, if you are unable to resolve an issue, you also have the right to lodge a complaint with the Information Commissioner's Office, which oversees data protection in England and Wales. See https://ico.org.uk/make-a-complaint/.

 

Exercising your rights

If you wish to exercise these rights, please contact us at hello@simplewasiyat.com A confirmation of your identity may be necessary before taking action.

Links on our website

 

Links may occasionally be provided from and to our website by affiliates and partner networks. Through our service, you can access a variety of websites. By clicking on any of these links or using any of our services, you will leave our website, and these websites have separate privacy policies. Following these links or using our service will take you away from our website, and these sites have their own privacy policies. It is important to review the privacy policies of these sites before providing personal information.

Changes to our privacy policy

This page will be updated if we make any future changes to our privacy policy. Please ensure you check back often to see updates. If a significant change is made, we will notify you.

Contact

If you have any questions, comments or requests about this policy, please contact  hello@simplewasiyat.com.

 

These policies were last updated on 09 March 2022

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